Terms of Use

Terms of Use.

Last Updated: January 2025

Please read these Terms of Use (this “Agreement”) carefully as it governs the terms and conditions under which Users (“you”) may access, view and use the ilovelaw website, www.ilovelaw.ca, www.jadoreldedroit.ca and www.jadoreledroit.com (the “Website”).

The Website is owned and operated by ilovelaw Inc. (“ilovelaw”, “us”, “we”, or “our”). We operate the Website and provide it for use subject to compliance with this Agreement.

This Agreement includes our Privacy Policy, which is incorporated herein. Please note that your use of the Website constitutes your agreement to follow and be bound by the terms of this Agreement and the Privacy Policy. If you object to anything in this Agreement or the Privacy Policy, do not use the Website.

1. Definitions

“Family Product(s)” means Products relating to family law, including Separation Agreement Template (Married Couples), Separation Agreement Template (Unmarried Couples), and Cohabitation Agreement Template.

“ilovelaw Content” means any data, information, content, records, files, text, images, video, audio, other multimedia, software or other materials that ilovelaw makes available to Users through the Website, including but not limited to Products.“Notary Services” means remote, online document notarization services offered by ilovelaw on our Website.“Product(s)” means digital files in the field of legal information, including but not limited to contract and will and testament templates, offered for sale and sold on the Website.

“Purchaser(s)” means individuals who purchase one or more Products.

“Service(s)” means Virtual Witnessing Services and Notary Services offered for sale and sold on the Website.

“User(s)” means all individuals or entities that use, view or access the Website and includes Purchasers.

“Virtual Witnessing Services” means remote, virtual witnessing services offered by ilovelaw on our Website wherein ilovelaw witnesses the execution (signing) of one or more documents.

“Workplace Product(s)” means Products relating to employment law, including Employment Contract Template (Full-Time), Employment Contract Template (Fixed-Term), Independent Contractor Contract Template, and New Hire Toolkit.

2. Changes to this Agreement

This Agreement, including the Privacy Policy, is subject to change and may be updated by ilovelaw, at its sole discretion, from time to time. We will notify you of any changes to this Agreement by posting the new agreement on the Website and/or by any other method of notice we see fit, including by email.

Accordingly, please review this Agreement periodically for any changes. Changes to this Agreement will be effective immediately upon posting the amended agreement to the Website. If you do not accept the amendments, you are required to stop using the Website. Any use of the Website after posting the amended agreement on the Website will constitute acceptance of said agreement.

3. Rules for User Conduct

As a condition of your use of the Website, you agree that:

  • You will in no way record, download, or otherwise create copies of ilovelaw Content. You may download and create copies of Products which you have purchased from ilovelaw in accordance with the terms herein;
  • You shall only use, view and access Products which you have purchased;
  • You shall only purchase Products for your own use or, on behalf of an organization, for use by that organization;
  • You will not use the Website for any purpose that is unlawful under any applicable laws or is otherwise prohibited by this Agreement;
  • You will only provide us with your own, government-issued identification and will not provide us with any false identification, false information, or personal information other than your own;
  • You will not disparage, berate or otherwise disrespect ilovelaw’s directors, employees and/or contractors (including but not limited to notaries, second witnesses and lawyers);
  • You will not distribute viruses, harmful code, phishing scams, or any other harmful content or technologies, or otherwise take any actions that do or are intended to harm ilovelaw, the Website, Users, third parties, or their interests’ or property;
  • You will not solicit, harvest, access or otherwise collect information regarding the Website, Users, third parties, or their interests, property, or data not intended for you;
  • You will not interfere or attempt to interfere with the proper functioning of the Website, such as by making any automated use of the Website, or take any action that we deem to impose or to potentially impose an unreasonable or disproportionately large load on our servers or network infrastructure;
  • You will not bypass any measures we take to restrict access to the Website and ilovelaw Content or our servers, or use any software, technology, or device to scrape, spider, or crawl the Website and ilovelaw Content or our servers or harvest or manipulate data related to same, unless you have been authorized to do so;
  • You will not probe, scan or test the vulnerability of our Website or breach or attempt to breach security or authentication measures related to the Website; and
  • You will not circumvent or manipulate our fee structure or payment process, or otherwise evade fees owed to ilovelaw.

4. Termination of Access to the Website

ilovelaw shall be entitled to terminate your ability to use, access and view the Website and ilovelaw Content. To the extent that your conduct, as judged by us in our sole discretion, does not comply with this Agreement, we may immediately terminate your access to all or part of the Website and/or seek other remedies. In the event that your access to all or part of the Website is terminated, you will not be entitled to refunds or other forms of compensation in respect of any Product or Service purchases.

ilovelaw shall also be entitled to terminate the operation of the Website at any time, without notice. ilovelaw may, in its sole discretion, modify, change, suspend or terminate, temporarily or permanently, the Website or any part of it at any time, for any reason, without any notice or liability to you or any other person.

5. ilovelaw’s Intellectual Property

The Website and all intellectual property rights in the Website including, without limitation, intellectual property rights in ilovelaw Content, are owned by us and/or our licensors. We and our licensors, as applicable, reserve all our intellectual property rights, which include without limitation all copyright, trademark, domain names, design rights, database rights, patent, trade secrets and all other intellectual property rights of any kind, whether registered or unregistered anywhere in the world.

Subject to your compliance with this Agreement, ilovelaw grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license, to access, view and use the Website and ilovelaw Content (excluding Products – see Product License below) for personal, non-commercial purposes. Nothing in this Agreement grants you any rights in the Website or ilovelaw Content, other than as necessary to enable you to access and use the Website and ilovelaw Content in compliance with this Agreement. You agree not to adjust, circumvent or delete any intellectual property notices contained within the Website and ilovelaw Content. You are expressly forbidden from using the Website and the ilovelaw Content in any way that is not expressly and explicitly permitted under the terms of this Agreement. The limited, revocable, non-exclusive, non-transferable, non-sublicensable license hereby provided remains in effect until it is terminated by you or by ilovelaw. YOUR LICENSE IS AUTOMATICALLY REVOKED UPON BREACH OF THE AGREEMENT.

“ilovelaw” and the design(s) pictured immediately below are trademarks of ilovelaw (the “Trademarks”). Nothing in this Agreement or within the Website should be construed as granting any license or right for you to use the Trademarks in any way. We expressly reserve all of our trademark rights.

The Website, including, but not limited to, any text, images, photographs, graphics, audio, or other materials, the arrangement of the foregoing, and the look and feel of the Website, the ilovelaw Content, and the computer programs and software for the Website are protected by copyright. ilovelaw either owns the copyright in and to the Website, ilovelaw Content and the computer programs and software for the Website, or has acquired the appropriate licenses, assignments or permissions to use them. ilovelaw hereby expressly reserves all copyright in and to the Website, ilovelaw Content, and the computer programs and software for the Website.

You shall not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast, download or otherwise exploit the Website or ilovelaw Content, except as expressly permitted in the Agreement. No licenses or rights are granted to you by implication or otherwise, except for the licenses and rights expressly granted in this Agreement.

Product License

Subject to your compliance with this Agreement, and your purchase of a Product other than a Workplace Product or a Family Product (for which payment in full has been received by us), ilovelaw grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license, to reproduce the purchased Product for your personal, non-commercial purposes.

You may not distribute and/or reproduce the purchased Product except for your own use. Family, friends, neighbours, etc. wanting a copy of one or more Products will need to purchase such Products on our Website.

Subject to your compliance with this Agreement, and your purchase of a Workplace Product (for which payment in full has been received by us), ilovelaw grants your organization, and its directors, officers and employees (as the case may be), a limited, revocable, non-exclusive, non-transferable, non-sublicensable license, to reproduce the purchased Workplace Product for use within your organization only.

Subject to your compliance with this Agreement, and your purchase of a Family Product, (for which payment in full has been received by us), ilovelaw grants you and your partner (or spouse as applicable), a limited, revocable, non-exclusive, non-transferable, non-sublicensable license, to reproduce the purchased Family Product for your personal, non-commercial purposes. These Products may not be distributed or reproduced beyond the personal use of you and your partner (or spouse as applicable).

Copyright Infringement and Enforcement

If you believe that the Website or ilovelaw Content or any part thereof infringes your copyright, you are encouraged to contact us by e-mail to info@ilovelaw.ca. Please provide in that e-mail your name and address and clearly identify the copyrighted material that is alleged to have been infringed, the nature of your right in/to that material, and the material which allegedly infringes that right.

6. Notary Services

NO LAWYER-CLIENT, OR PARALEGAL-CLIENT RELATIONSHIP IS ESTABLISHED IN ANY WAY WHATSOEVER BY USING ILOVELAW’S NOTARY SERVICES.

Notary Services may only be purchased by the individual requiring the Notary Services (i.e., the individual who will attend the appointment referred to below). The name on the order should match the name of the individual signing the document(s) to be notarized. Similarly, the Valid Photo ID provided at the time of the order must be the same Valid Photo ID presented at the appointment.

Pricing and Payment

Notary services are priced on a per-signature/seal basis not on a per-document basis. Often, one document will require one notary signature and/or seal, however, a single document may occasionally require more than one notary signature and/or seal.

Document length (i.e., the number of pages in a document) is not a factor which influences pricing, unless more than one notary signature and/or seal is required.

Current pricing for Notary Services can be found here.

Payment in full of the total cost of the Notary Service(s) provided is required upon completion of your appointment. Payment by credit, by VISA Debit or by e-transfer is accepted.

The cost of returning your document(s) to you is found here and is subject to change. You agree to pay the full cost of mailing at the time of your appointment.

Before Your Appointment

After booking an appointment for the notarization of your document(s), you will receive an e-mail (the “Confirmation E-mail”) with detailed instructions for your appointment, including the date and time of your appointment and what you’ll need to have with you. The Confirmation E-mail will also include a link to a third-party videoconferencing platform (the “Platform”) which you will use at the time of your appointment to connect with an ilovelaw notary. It is your responsibility to review the Confirmation E-mail and these instructions carefully and ensure that you can access the video link prior to your appointment. We recommend familiarizing yourself with the Platform ahead of time. Appointments run on a strict schedule and your appointment will not be extended or rescheduled due to technical difficulties within your control or failure to follow the instructions provided in the Confirmation E-mail. If your document(s) cannot be notarized during your appointment for any one or more of the foregoing reasons, you will be responsible for payment of the total cost of the Notary Service(s) booked and you will need to book another appointment at full cost.

It is your responsibility to ensure you have a reliable, operational video call-enabled device (with a camera, microphone and internet connectivity) for your appointment.

You must not date or sign your document before your appointment. In order for your document to be correctly notarized, it must be signed before (in front of) a notary public at your appointment. If we do not receive an unsigned copy of the document to be notarized prior to your appointment, your appointment will not proceed.

Before your appointment, you must upload (1) your document(s) to be notarized and (2) a copy of your Valid Photo ID (as defined below) on our Website. If you are unable to upload your documents and/or Valid Photo ID, you may provide them via e-mail to info@ilovelaw.ca. If you fail to provide us with the documents ahead of your appointment, your appointment will not proceed.

It is your responsibility to confirm the notarization requirements for your document ahead of your appointment, including but not limited to whether the document can be digitally/electronically signed and/or digitally notarized.

By way of non-exhaustive list, the following documents require in person Notary Services and cannot be notarized online via video call:

  • Identification
  • Passports and Passport Applications
  • Trusts (including Testamentary Trusts)
  • Negotiable Instruments (Cheque, Promissory Notes, Loan Agreements, etc.)
  • Payment Bonds or letters of credit
  • Documents of title (e.g., bill of sale, deed), except contracts of carriage
  • Certified true copies of original physical paper/printed documents

Documents presented for notarization should be original. If the document you wish to be notarized is not an original but is a copy, you must inform the notary at your appointment.

You are responsible for the accuracy, completeness and truth of the contents of any document. ilovelaw cannot help, advise or guide you in the filling out and/or completion of any document(s) under any circumstances.

By booking an appointment you acknowledge that your document(s) will be commissioned/signed/executed digitally and that all signatures will be applied digitally (will be electronic signatures). The notary’s seal/stamp will be applied digitally, and no physical paper copy is or will be produced.

During Your Appointment

During your appointment, you will be required to present valid, non-expired, government-issued photo ID bearing your legal name, date of birth and signature (“Valid Photo ID”) for review. Failure to present Valid Photo ID during any appointment will result in the cancellation of the appointment. Valid Photo ID includes: a Canadian citizenship card, a Canadian driver’s license, a Canadian enhanced driver’s license, a foreign passport, a Canadian military ID, a Canadian permanent resident card, and/or a Canadian provincial photo ID card. The Valid Photo presented must match the Valid Photo ID uploaded prior to your appointment.

ilovelaw cannot and will not review the content of your document (except as necessary to provide notarization) or provide any advice in respect of its content.

Your appointment may be recorded and the recording stored and documented by ilovelaw for quality assurance and/or fraud prevention purposes, and/or where required by law.

You must sign your document(s) when and where instructed by the notary. You will be asked to apply your signature to the document(s) digitally and to share your screen as you do so. The notary (and second witness, as applicable) must see you sign the document.

Toward the end of your appointment, following the notarization of your document(s), you will be invoiced (for this, we use a third-party payment platform) for the total cost of the Notary Service(s) provided. Payment in full is required before the end of your appointment and can be made by credit card, VISA Debit or e-transfer. A payment receipt will be provided to you.

Your notarized documents will be sent to you by e-mail or by regular mail and/or by express mail (subject to payment of an express mail fee), as you direct. By choosing a delivery method, you accept the security risk, risk of loss and other risks inherent in that delivery method. ilovelaw is not responsible for your documents following mailing or e-mailing. You will be asked to confirm your postal or e-mail address (as applicable). ilovelaw is not responsible for non-delivery of document(s) due to errors in the postal or e-mail address provided by you. Refunds will not be issued in the event that the document(s) are not delivered, or are delivered in poor condition, due to reasons outside of ilovelaw’s control.

Your notarized document(s) and identification may be encrypted and stored electronically on Microsoft Drive for a period of three (3) years from the date of your appointment. Following the expiration of this 3-year period, the document(s) and identification are permanently deleted/destroyed.

Refunds

Refunds for Notary Services will only be granted in exceptional circumstances. Circumstances in which a refund may be granted include but are not limited to:

  • our notary public made a mistake on your document which was consequently rejected (subject to proof of rejection)

You may request a refund by e-mail to info@ilovelaw.ca.

7. Virtual Witnessing Services

NO LAWYER-CLIENT, OR PARALEGAL-CLIENT RELATIONSHIP IS ESTABLISHED IN ANY WAY WHATSOEVER BY USING ILOVELAW’S VIRTUAL WITNESSING SERVICES.

Virtual Witnessing Services may only be purchased by the individual requiring the Virtual Witnessing Services (i.e., the individual who will attend the appointment referred to below). The name on the order should match the name of the individual signing the document(s) to be witnessed. Similarly, the Valid Photo ID provided at the time of the order must be the same Valid Photo ID presented at the appointment.

Pricing and Payment

Virtual Witnessing Services are priced on a per-signature/seal basis not on a per-document basis. Often, one document will require one signature and/or seal, however, a single document may occasionally require more than one signature and/or seal.

Document length (i.e., the number of pages in a document) is not a factor which influences pricing, unless more than one signature and/or seal is required.

Current pricing for Virtual Witnessing Services can be found here.

Payment in full of the total cost of the Notary Service(s) provided is required upon completion of your appointment. Payment by credit card, by VISA Debit, or by e-transfer is accepted.

The cost of returning your document(s) to you is found here and is subject to change. You agree to pay the full cost of mailing at the time of your appointment.

Before Your Appointment

After booking an appointment for Virtual Witnessing Services, you will receive an e-mail (the “Confirmation E-mail”) with detailed instructions for your appointment, including the date and time of your appointment and what you’ll need to have with you. The Confirmation E-mail will also include a link to a third-party videoconferencing platform (the “Platform”) which you will use at the time of your appointment to connect with an ilovelaw notary or lawyer (and second witness, as applicable). It is your responsibility to review the Confirmation E-mail and these instructions carefully and ensure that you can access the video link prior to your appointment. We recommend familiarizing yourself with the Platform ahead of time. Appointments run on a strict schedule and your appointment will not be extended or rescheduled due to technical difficulties within your control or failure to follow the instructions provided in the Confirmation E-mail. If your document(s) cannot be witnessed during your appointment for any one or more of the foregoing reasons, you will be responsible for payment of the total cost of the Virtual Witnessing Service(s) booked and you will need to book another appointment at full cost.

It is your responsibility to ensure you have a reliable, operational video call-enabled device (with a camera, microphone and internet connectivity) for your appointment.

You must not date or sign your document before your appointment. In order for your signature to be correctly witnessed, you must sign your document before (in front of) a notary public or lawyer (and second witness, as applicable) at your appointment. If we do not receive an unsigned copy of the document to be notarized prior to your appointment, your appointment will not proceed.

Before your appointment, you must upload (1) your document(s) to be witnessed and (2) a copy of your Valid Photo ID on our Website. If you are unable to upload your documents and/or Valid Photo ID, you may provide them via e-mail to info@ilovelaw.ca. If you fail to provide us with the documents ahead of your appointment, your appointment will not proceed.

Documents presented for notarization should be fully completed/filled in (as applicable) prior to your appointment. You must not alter your document(s) in any way after the notary affixes their seal to the document(s).

You are responsible for the accuracy, completeness and truth of the contents of any document. ilovelaw cannot help, advise or guide you in the filling out and/or completion of any document(s) under any circumstances.

During Your Appointment

Second Witnesses

Some documents require that a signature or signatures be witnessed by more than one witness. If your document requires two witnesses, ilovelaw will endeavour to provide a second witness for your appointment. We cannot and do not, however, guarantee that a second witness will be available for your appointment to sign your Will and/or Powers of Attorney documents. If a second witness will not be available on the date and at the time of your appointment, you will be notified by email as soon as possible and offered one or more alternate appointment dates/times, for which a second witness will be available. You may elect to reschedule your appointment to one of these dates/times or to cancel your appointment at no charge.

Second witnesses are provided with and will have access to the documents being signed, in order to fulfill their function. We make reasonable commercial efforts to prevent disclosure and/or misuse of these documents or any of the information contained therein by the second witnesses but we assume no liability for any such disclosure or misuse.

Appointment Protocol

During your appointment, you will be required to present Valid Photo ID for review. Failure to present Valid Photo ID during any appointment will result in the cancellation of the appointment. Valid Photo ID includes: a Canadian citizenship card, a Canadian driver’s license, a Canadian enhanced driver’s license, a foreign passport, a Canadian military ID, a Canadian permanent resident card, and/or a Canadian provincial photo ID card. The Valid Photo ID presented must match the Valid Photo ID uploaded prior to your appointment.

ilovelaw cannot and will not review the content of your document (except as necessary to witness your signature) or provide any advice in respect of its content.

Your appointment may be recorded and the recording stored and documented by ilovelaw for quality assurance and/or fraud prevention purposes, and/or where required by law.

You must sign your document on camera with a pen (wet ink) when and where instructed by the notary/lawyer. The notary/lawyer (and second witness, as applicable) must witness you sign the document. It is your responsibility to have a printed copy of the document and a pen ready for your appointment.

You must not mute your microphone or turn off your camera during the appointment. If you are not alone, meaning third parties are in the room with you, these third parties will be required to identify themselves and their reasons for being present during the appointment (e.g., to provide assistance to a person with a disability).

Toward the end of your appointment, following the witnessing of your signature, you will be invoiced (for this, we use a third-party payment platform) for the total cost of the Virtual Witnessing Services provided. Payment in full is required before the end of your appointment and can be made by credit card, VISA Debit or e-transfer. A payment receipt will be provided to you.

Following your appointment, you will be asked to send your original signed document(s) to us at your own expense and your own risk. ilovelaw is not responsible for loss, damage, or theft of the signed document(s) on the way to ilovelaw. Once received, we will complete the affidavit of execution or notarial certificate (as applicable) and return the document(s) to you by e-mail, by regular mail and/or by express mail (subject to payment of an express mail fee), as you direct.

By choosing a delivery method, you accept the security risk, risk of loss and other risks inherent in that delivery method. ilovelaw is not responsible for your documents following mailing and/or e-mailing. You will be asked to confirm your postal and/or e-mail address during your appointment. ilovelaw is not responsible for non-delivery of document(s) due to errors in the postal and/or e-mail address provided by you. Refunds will not be issued in the event that the document(s) are not delivered, or are delivered in poor condition, due to reasons outside of ilovelaw’s control.

We endeavour to return your documents within fourteen (14) business days but cannot guarantee delivery on or before a certain date due to postal and other delays outside of our control. It is your responsibility to schedule your appointment in good time before you require your witnessed document(s) in hand.

Your witnessed document(s) and identification may be encrypted and stored electronically on Microsoft Drive for a period of three (3) years from the date of your appointment. Following the expiration of this 3-year period, the document(s) and identification are permanently deleted/destroyed.

Refunds

Refunds for Virtual Witnessing Services will only be granted in exceptional circumstances. Circumstances in which a refund may be granted include but are not limited to:

  • our notary/lawyer/second witness made a mistake on your document

8. Privacy

ilovelaw will only use the information you provide in accordance with our Privacy Policy. For more information, see our full Privacy Policy, the terms of which are incorporated herein.

You may request a refund by e-mail to info@ilovelaw.ca.

9. Third-Party Links

The Website may contain hyperlinks or references to third party materials or websites (collectively, “Third-Party Links”). Any such embedment, hyperlink or reference is provided for your convenience only. The display of the Website on any third-party website, or hyperlink or reference to any third-party website does not constitute an endorsement of such third party’s website or products. We have no control over third party websites and accept no responsibility or liability for any content, material or information contained in them. Your use of Third-Party Links may be governed by the terms and conditions of that third-party site.

For example, we employ a third-party company to process payment and complete the purchase and sale of Products. All data and information shared for the purpose of purchasing Products is shared directly with the third-party and is subject to the privacy policy and by the terms and conditions of that third-party.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites. ilovelaw expressly disclaims any liability, damage or loss, directly or indirectly, alleged or derived from the use, access and/or viewing of third-party websites. Further, Users hereby agree to hold ilovelaw harmless from any liability that may result from the use of the third-party websites linked to or referenced within the Website.

10. Network Access and Devices

You are responsible for obtaining the data network access necessary to use the Website. Your mobile network’s data rates may apply if you access or use the Website from a wireless-enabled device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Website. We do not guarantee that the Website, or any portion thereof, will function on all hardware or devices. In addition, the Website may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications for which we are not responsible.

11. Delivery

Purchased Products may be downloaded at the link found in your order confirmation, which is delivered to the e-mail address associated with your order within thirty (30) minutes of placing the order.

12. Product Specifications

Usefulness

Products have been drafted in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Products may not be suitable for use outside of Ontario. Legal documents authored with the use of the Products may not be enforceable in other jurisdictions. Where a Product may not be suitable for use in all circumstances or use by any and every individual or entity, ilovelaw will endeavor to provide but is not obligated to provide notice of same to Users in the Product’s description.  Users are responsible for carefully reviewing the description of the Product prior to placing an order. Refunds will not be issued for failure to review a Product’s description before purchase.

Currency

Products are current to the date provided in the Product description (the “Currency Date”). Changes to common and statutory law following the Currency Date may impact the utility and applicability of a Product.

It is Users’ responsibility to ensure that a given Product suits their needs practically and legally prior to purchase. In the event of any doubt, Users are encouraged to consult local counsel.

13. Non-Provision of Legal Advice

ilovelaw is not a law firm and does not provide any legal advice. Nothing contained herein or on the Website is intended to or does create a solicitor-client relationship between ilovelaw and Users, nor does it constitute legal advice. The drafting, offering for sale and sale of the Products to Users also neither creates a solicitor-client relationship between ilovelaw and Users nor constitutes legal advice. Further, please note that while ilovelaw’s communications with Users are kept private and confidential, they are not protected by a solicitor-client relationship, solicitor-client privilege, or work product privilege.

ilovelaw does not provide any legal advice and cannot respond to questions relating to, inter alia, remedies, defenses, legal rights and/or obligations, legal options, or the selection of Products based on personal circumstances. If you require legal advice, you should consult a lawyer of your choosing.

It is Users’ responsibility to ensure that a given Product suits their needs practically and legally prior to purchase. In the event of any doubt, Users are encouraged to consult local counsel.

Neither ilovelaw Products nor the Website are a substitute for the advice of a lawyer.

14. Promotions

From time-to-time, ilovelaw may provide promotions, including but not limited to promotional codes redeemable for discounts on purchases of Products. All promotions are governed by this Agreement and any such terms and conditions that are made known at the time the promotion is made available to Users. By participating in a promotion through the Website, you confirm your agreement to and acceptance of this Agreement and the terms and conditions of the promotion.

15. Payment and Refund Policy

While access to and viewing of the Website is free, access to Products is subject to a fee. Purchase of a Product entitles the Purchaser to access and download that Product at the link found in their order confirmation, which is delivered to the e-mail address associated with the order.

All prices displayed on the Website are advertised in Canadian Dollars. Applicable taxes (GST/HST) are applied and charged at checkout. Products are delivered electronically as set out herein. Accordingly, no shipping/delivery fees apply. Prices are subject to change and the Website will be updated to reflect any such changes.

By selecting and purchasing a Product you expressly authorize us to charge your credit card through the use of our designated third-party service provider.

To provide payment for a Product you will be directed to a third-party service provider to process your payment. All applicable taxes will be charged and collected at the time of purchase. Upon payment, you will receive an email with confirmation of your purchase and details of your payment for your records. If the payment information you provided is accepted by the third-party service provider, you will receive access to your chosen Product via e-mail within minutes of placing your order.

Due to the digital nature of our Products, once a Product is downloaded and/or an e-mail purchase confirmation containing a link to access/download the Product is delivered to the Purchaser, refunds are only available in exceptional circumstances. Circumstances which may be eligible for a refund include:

  • inability, for reasons outside of the Purchaser’s control, to access the Product

If you believe you may qualify for and would like to request a refund, please contact info@ilovelaw.ca within fourteen (14) calendar days of your purchase of a Product. You will receive a refund form to be completed and returned to info@ilovelaw.ca, following which your request will be assessed and a decision will be communicated to you by e-mail.

Refunds will not be granted for failure to read a Product’s description and follow the instructions provided therein.

16. Support

For support with accessing purchased Products, placing an order, or questions surrounding anything contained herein, please contact: info@ilovelaw.ca.

Please note, ilovelaw does not provide any legal advice and cannot respond to questions or provide support relating to, inter alia, remedies, defenses, legal rights and/or obligations, legal options, or the selection of Products based on personal circumstances.

17. Complaints

If you have any complaints or concerns about our Products or Services, we encourage you to contact our customer support team at info@ilovelaw.ca. Please include (1) in the subject line, “Complaint”; (2) a detailed description of your complaint; and (3) any available supporting documents (for example, screen captures depicting error messages, etc.). A member of our team will confirm receipt of your communication within three (3) business days and open an investigation. We strive to resolve all complaints within fifteen (15) business days of receipt, however, in some cases, resolution may take longer. In any event, we will endeavor to keep you informed throughout the resolution process.

18. Reviews/Testimonials

You acknowledge and agree that by leaving us a review on our Google Business page, and/or any of our social media pages, you consent to our use and reproduction of your review, in whole or in part, without notice or compensation being provided to you, in perpetuity.

19. User Relationships

Nothing in this Agreement shall in any way be construed as forming a joint venture, partnership, agency, or employment relationship between ilovelaw and you.

20. Acknowledgement and Assumption of Risk

You hereby agree, acknowledge and understand that there are risks inherent in using ilovelaw Products without the benefit of legal advice, including but not limited to the risk that a Product may be inadequate or ill-fitted for the purpose(s) for which you purchase it or may not be enforceable in your jurisdiction and/or unique circumstances. You hereby assume these risks and any harm, injury, or loss that may occur to you or to your property as a result of your use of the Products.

21. Disclaimers of Representations, Conditions and Warranties

THE WEBSITE AND ILOVELAW CONTENT ARE PROVIDED STRICTLY ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT REPRESENTATION, WARRANTY, GUARANTEE OR CONDITION OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE. I LOVE LAW EXPRESSLY EXCLUDES TO THE FULLEST EXTENT PERMITTED BY LAW ALL OTHER TERMS, CONDITIONS, WARRANTIES OR OTHER STIPULATIONS CONCERNING THE WEBSITE AND ILOVELAW CONTENT, WHETHER EXPRESS OR IMPLIED BY COMMON LAW OR UNDER STATUTE.

WITHOUT LIMITING THE FOREGOING, ILOVELAW EXPLICITLY DISCLAIMS ANY REPRESENTATIONS, WARRANTIES OR GUARANTEES OF: (I) QUALITY, MERCHANTABILITY, OR FITNESS OF THE WEBSITE AND ILOVELAW CONTENT FOR A PARTICULAR PURPOSE; (II) NON-INFRINGEMENT OF THE WEBSITE AND ILOVELAWCONTENT; OR (III) CORRECTNESS, ADEQUACY, ACCURACY, RELIABILITY, COMPLETENESS OR CURRENCY OF THE WEBSITE AND ILOVELAW CONTENT. ILOVELAW MAKES NO REPRESENTATION, WARRANTY OR GUARANTEE  THAT THE PRODUCTS (WHETHER IN THEIR ORIGINAL “AS SOLD” FORM OR COMPLETED/ADAPTED BY PURCHASERS) ARE OR WILL BE LEGALLY BINDING OR LEGALLY ENFORCEABLE DOCUMENTS. ILOVELAW MAKES NO REPRESENTATION, WARRANTY OR GUARANTEE THAT THE WEBSITE AND ILOVELAW CONTENT WILL BE AVAILABLE ON A TIMELY, UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS, THAT ANY DEFECTS OR ERRORS WITH THE WEBSITE AND/OR ILOVELAW CONTENT WILL BE CORRECTED, OR THAT THE SERVER(S) THAT MAKE THE WEBSITE AND ILOVELAW CONTENT AVAILABLE ARE FREE FROM VIRUSES, MALWARE OR OTHER SIMILAR HARMFUL SOFTWARE CODE.

22. Limitation of Liability

ILOVELAW, ITS RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, SUBSIDIARIES, OTHER AFFILIATES, SUCCESSORS, ASSIGNEES, AGENTS, REPRESENTATIVES, ADVERTISERS, MARKETING PARTNERS, LICENSORS, INDEPENDENT CONTRACTORS, RECRUITERS, CORPORATE PARTNERS OR RESELLERS SHALL NOT BE LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, OR PUNITIVE DAMAGES ARISING OUT OF, OR CONNECTED WITH, YOUR (I) USE OF THE WEBSITE AND (II) ANY OTHER SUBJECT MATTER OF THIS AGREEMENT.

 

TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, UNDER NO CIRCUMSTANCES WILL ILOVELAW BE LIABLE TO YOU, OR ANY THIRD PARTY, FOR (I) DIRECT DAMAGES IN AN AMOUNT THAT EXCEEDS THE TOTAL AMOUNT PAID BY YOU TO US FOR ONE OR MORE PRODUCTS OR SERVICES, IF YOU OR THE THIRD PARTY (AS APPLICABLE) IS LOCATED OUTSIDE OF THE PROVINCE OF ONTARIO; (II) DIRECT DAMAGES EQUAL TO THE GREATER OF A) THE TOTAL AMOUNT PAID BY YOU TO US FOR ONE OR MORE PRODUCTS OR SERVICES; OR B) THE TOTAL AMOUNT OF $2,500 CAD IN THE AGGREGATE, IF YOU OR THE THIRD PARTY (AS APPLICABLE) IS LOCATED INSIDE THE PROVINCE OF ONTARIO; AND (III) ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, OR ANY OTHER LEGAL BASIS, ARISING OUT OF OR IN CONNECTION WITH THE WEBSITE, ILOVELAW CONTENT, PRODUCTS, AND SERVICES; PROVIDED, HOWEVER THIS LIMITATION OF LIABILITY SHALL NOT APPLY TO ANY FRAUD, CRIMINAL MISCONDUCT, WILFUL MISCONDUCT, GROSS NEGLIGENCE OR MALICIOUS OR DISHONEST ACTS OR OMISSIONS. FOR GREATER CERTAINY, THE EXISTENCE OF MORE THAN ONE CLAIM UNDER THE AGREEMENT WILL NOT INCREASE THE MAXIMUM LIABILITY AMOUNT.

 

23. Survival

The following Sections, together with any other provision of this Agreement which expressly or by its nature survives termination or expiration, or which contemplates performance or observance subsequent to termination or expiration of this Agreement, will survive expiration or termination of this Agreement for any reason, such as: intellectual property and license provisions, warranties, disclaimers, indemnities and limitations of liability.

24. Disputes

Any dispute or claim arising out of or relating to this Agreement, or its interpretation, application, implementation, breach or enforcement which the parties are unable to resolve by mutual agreement, shall be settled by binding arbitration in the province of Ontario, or where appropriate, through remote arbitration. If the parties cannot agree on the date and place of the arbitration, the arbitral tribunal shall determine the date and place of arbitration. The arbitration shall be conducted in accordance with the provisions of the Arbitration Act, 1991, S.O. 1991, c. 17. Any and all claims must be initiated within six (6) months of the day on which the claim(s) was/were discovered within the meaning of Limitations Act, 2002, S.O. 2002, c. 24, Sched. B.

25. Law Society of Ontario (LSO) Disclosures

ilovelaw is an LSO approved participant in the LSO’s Access to Innovation (A2I) project (https://lso.ca/about-lso/access-to-innovation).

ilovelaw’s participation in A2I, and the LSO’s approval, covers the following (the “Approved Services“): ilovelaw operates an online platform through which lawyer-created legal templates in wills, powers of attorney, employment, and family law areas are offered to users in Ontario; and ilovelaw’s platform provides instructions, guides, legal tips, checklists and glossaries to assist users in completing the templates.

The LSO has not certified or endorsed the effectiveness of the Services provided by ilovelaw.

To contact ilovelaw in order to provide feedback or make a complaint, please send an email to info@ilovelaw.ca.

ilovelaw is not a law firm. Though ilovelaw may be owned in whole or in part by lawyers, use of the Approved Services shall not create a lawyer-client relationship between the user and any owner of ilovelaw. Some of the people who manage ilovelaw may not be lawyers or paralegals licensed and regulated by the LSO.

A lawyer who is licensed and regulated by the LSO oversees ilovelaw’s delivery of the Approved Services to consumers.

Some of the people involved in the provision of Approved Services by ilovelaw are not LSO Licensees. Accordingly, some service protections applicable to legal services provided by an LSO Licensee may be different or may not be available, including:

  • any communications with or information provided to ilovelaw may not be subject to solicitor-client privilege;
  • ilovelaw may be required under law to disclose information provided to it by the consumer, including to authorities or third parties;
  • another party involved in the matter may be using the same Approved Services provided by ilovelaw; and
  • there is no statutory complaints process available for the Approved Services.

The LSO shall not be responsible or liable to consumers for any claims, losses, damages, or matters arising from the advertising of Services, the provision of Approved Services, the non-suitability of the Approved Services for the purposes intended by any consumer, or any other quality, availability, or service issue, failure, or liability of the Services or ilovelaw.

Personal information from consumers may be disclosed to the LSO to ensure ilovelaw’s compliance with the terms of A2I and the evaluation of A2I by the LSO. ilovelaw is bound to the protection of personal information, as explained in its Privacy Policy.

26. Entire Agreement

This Agreement as well as ilovelaw’s Privacy Policy shall constitute the entire agreement of the parties in relation to the use of the Website, and this Agreement shall supersede and replace any and all prior oral or written understandings or agreements between ilovelaw and you.

27. Conflict of Language

This Agreement was drafted in the English language. In case of discrepancies between the English language version of this Agreement and any translation, the English language version prevails.

28. Severability

If any term or condition of this Agreement should be determined to be illegal, invalid or otherwise unenforceable, then to the extent such term or condition is illegal, invalid or unenforceable, it shall be severed and deleted from this Agreement and the remaining Agreement shall survive, remain in full force and effect and continue to be binding and enforceable.

29. Assignment

You may not assign or transfer this Agreement, by operation of law or otherwise, without ilovelaw’s prior written consent. Any attempt by you to assign or transfer this Agreement, without such consent, will be null and of no effect. ilovelaw may assign or transfer this Agreement, at its sole discretion, without restriction. Subject to the foregoing, this Agreement will bind and inure to the benefit of the parties, their respective heirs, administrators, executors, legal personal representatives, successors and permitted assigns.

30. Amendments and Waivers

No amendment or waiver of any provision of this Agreement shall be binding on either party unless consented to in writing by such party. No waiver of any provision of this Agreement shall constitute a waiver of any other provision, nor shall any waiver constitute a continuing waiver unless otherwise provided.

31. Force Majeure

ilovelaw shall not be liable for any breach by it of this Agreement to the extent that such breach arises from any act of God, war, national emergency, act of terrorism, riot, civil commotion, fire, explosion, flood, storm, epidemic, power outage, fuel shortage or any other similar cause beyond the reasonable control of ilovelaw.

32. Governing Law

This Agreement is governed by and interpreted and enforced in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. If any provision of the Agreement is held to be invalid or unenforceable by any court of competent jurisdiction, such provision will, as to such jurisdiction, be ineffective solely to the extent of such determination of invalidity or unenforceability without affecting the validity or enforceability thereof in any other manner or jurisdiction and without affecting the remaining provisions of the terms, which shall continue to be in full force and effect.

33. Contact Information

If you have questions or concerns about this Agreement or our Privacy Policy, you may contact us at info@ilovelaw.ca.